IT Modernization (ITM)

When NATO Communications and Information (NCI) Agency was formed in 2012, it inherited all of NATO's Information Technology (IT) assets. To best optimise this complex landscape, the Agency required a comprehensive understanding of NATO's asset ecosystem, including its shortcomings and opportunities for improvement. Further to this, a bilateral study with industry indicated that modernising NATO's IT landscape could reap significant reward for the wider NATO Enterprise. Since then, NCI Agency have developed a strategy to realise these gains, thereby improving NATO's infrastructure and ability to provide high quality, robust, standardized and cost effective IT services.

The ITM Programme comprises of four main projects: ITM project, NATO Communications Infrastructure (NCI) project, Enterprise NATO Public Key Infrastructure (E-NPKI) project and associated NATO Computer Incident Response Centre (NCIRC) capabilities. These projects will:

  • streamline NATO's IT service offerings, increasing the efficiency and effectiveness of NATO's information technology;
  • use a customer funded delivery system to increase the flexibility and scalability of IT services;
  • deliver services from a centralised set of locations, optimizing resource utilization (both civilian and military); 
  • introduce a common IT management and operations surveillance layer, increasing effective governance; and

implement NATO-wide business continuity and disaster recovery capabilities, arming NATO with increased security and defence in the face of cyber incidents or attacks.

The Future of ITM

As 2017 begins, a number of puzzle pieces have aligned, making it possible to proceed with ongoing NATO-wide IT Modernisation initiatives:


  • The ITM Programme Office has resumed contract award activities and estimates that award of the contract to the successful bidder for ITM Work Package 1, General Dynamics IT (GDIT), will take place in March, 2017.
  • Bechtle AG, Germany has been selected as the successful bidder and will, in partnership with Dell Computers, Inc., supply Client Equipment and Accessories throughout NATO under ITM Work Package 2.
  • Under ITM Work Package 6, Leonardo (formerly Selex ES, NCIRC FOC Contractor) will adapt existing NCIRC nodes and install new nodes to protect and secure ITM Data Centers in Mons and Lago Patria.
  • ITM will introduce Cloud Based Services Enterprise Design in August, 2017.

    The ITM Programme Office, supported by Gartner Consulting, is working towards the next major milestones:
  • making Data Centres in Mons and Lago Patria operational in February, 2018; and
  • announcing the successful bidders in February, 2017 for NATO Communications Infrastructure (NCI) Project, and April, 2017 for the Enterprise-NATO Public Key Infrastructure (E-NPKI) Project.


Programme Manager IT Modernization
Mr Frank Mikla, MBA

NCI Agency The Hague, Netherlands
Tel +31 65 178 3686

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