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Registration


Watch the video or follow the steps below to initiate your registration to Neo.


1. Supplier Registration Form

  • Fill in and sign the Supplier Registration Form and send it to neo.registration@ncia.nato.int. In the Form, Suppliers are asked to identify the main Neo Account Manager and Financial contact, as well as agree to the attached Neo Terms of Use
  • NCI Agency will send you an acknowledgement by email
  • Once your records have been verified by NCI Agency, your Neo account will be created. There are two security layers to allow access to Neo:
  1. The first set of credentials to access Neo Gateway  
  2. The second set of credentials to access Neo Login

2. YOUR NEO CREDENTIALS

Neo Gateway

  • You will receive an SMS with your username and a temporary password (temporary password expires after 10 days. Make sure to activate your account within that timeframe, otherwise request a new gateway access through the Neo Service Desk)
  • Go to Neo Login and enter your credentials
  • Follow screen instructions to change your password at first login
  • For all future gateway log-ins, you will also need a one-time confirmation code sent via SMS

Neo Landing Page

  • After the Gateway, you are redirected to the Neo Landing Page
  • This is your guidance hub with all information about how to navigate through the system
  • Click on Neo Login in the top right corner of the Neo Landing Page

Neo Login

  • For the Neo Login, you should have received two separate emails:
  1. Email containing your username
  2. Email with your temporary password

  • Enter your credentials and follow the instructions on the screen to set your personal password
  • You now have access to Neo dashboard. For more details on navigating the system according to your assigned role, please refer to the guidance available on Neo Landing Page


3. YOUR NEO SERVICE DESK ACCOUNT

  • All registered Suppliers will receive an invitation to self-register to the Neo Service Desk
  • Neo Service Desk is accessible through both Neo Landing Page, as well as directly through the URL from the email
  • In case there is a need for Neo Service Desk password reset for any of the supplier accounts in Neo,  Account Managers must raise a ticket in Neo Service Desk



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