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How to request NCIA services and products?

Requests for NCIA services, products and software (except for NCI Academy Education and Training Services) should be done via a Customer Request Form (CRF) through the following steps:

1. Access the Customer Services Catalogue for a full explanation of each service, available in the NCIA official website.
2. Check the Support Terms & Conditions, to determine your service support level and priority for each service.
3. Correctly fill the Customer Request Form, completing all necessary information fields and specific Services required.
4. Once submitted, a NCIA representative will review the submission for acceptance.

The first page of the Customer Request Form requires the requestor/organization information and invoicing address. Precise data must be filled for the organization of the requestor and especially, the point of contact. For products and services, the ANNEX I (p. 2 & 3) must be entirely filled. For NATO software tools, the ANNEX II (p. 4 & 5) must be filled.

NCI Academy Education and Training Services

In order to request NCI Academy Education and Training Services listed in the NCI Academy Cyberspace Learning Catalogue, note that CRF submission is not required.

To request services listed in the NCI Academy Catalogue:

1. Submit the request via Training Management System (TMS).
2. For any inquiries regarding the process, please access the NCIA Academy Landing Page.

To request NCI Academy Education and Training Services, which are not listed in the NCI Academy Catalogue, a CRF submission is required.