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Service Support and Business Application Services

We work with industry partners to deliver advanced software to the Alliance.

The Service Support and Business Application (SSBA) Service Line supports the full life-cycle of a number of IT services that can be grouped in two distinct domains: military command and control (C2) IT services and "back office" business IT services. 

The military C2 IT Services support functions such as logistics, medical and engineering. 

The Logistics Functional Area Services (LOGFAS) System is a very well-known system in the military C2 domain, and provides apps, amongst others, for strategic movement and transportation, multinational deployment planning, in-theatre airlift scheduling and sustainment planning. 

LOGFAS has been in operation for many years, and although it is highly appreciated by its military customers, it is based on older technologies. In addition, new operational requirements have emerged as NATO is preparing for future challenges. To address this, the Nations have agreed to invest in an improvement effort through the multi-year (2018-2026) Logistic Functional Services (LOGFS) programme managed by the SSBA Service Line. The LOGFS Programme will both modernize existing LOGFAS apps, and will add new apps.    

The "back-office" business side of SSBA provides IT services to business functions such as finance, human resources and acquisition for the full Alliance, including the NCI Agency itself. Large-scale Enterprise Resource Planning (ERP) systems are under this umbrella. 

To be better position the Agency to address the IT needs of the Alliance, the Agency is currently undergoing a programme to uplift, harmonize and integrate its own "back office" business IT systems. The SSBA manages the Enterprise Business Applications Programme, and its completion is scheduled for 2020.

 We are also responsible for delivering a set of applications to NATO Nations through an App Store we call the Electronic Definitive Media Library, or EDML.

 The EDML is one part of a two-fold Agency effort to design and deliver better applications called the NCI Agency Software Factory.

 We deliver solutions for areas such as:

  • Logistics, Medical and Military Engineering
  • Finance
  • Human Resources
  • Acquisition
  • Portfolio, Programme, Project, Service and Resources Management