Following directions by the Nations, the NCI Academy is required to be fully customer funded from 2021 onwards. Each customer will require a contractual agreement before training can be provided. To this end, the NCI Academy has developed an agreement specifically for training - the Service Support Training (SST) Package. The aim of the SST is to provide required funding and delivery flexibility and to streamline the delivery management between the customer and provider at the lowest eligible decision-making level. An example SST is available on request through nci.academy.business@ncia.nato.int.

Further details on how to do business with the NCI Academy can be found in the section Preparing for 2023 in the 2023 Course Catalogue, or in the document How to book individual training - SST overview. If you have any questions, please contact us at nci.academy.business@ncia.nato.int.

The NCI Academy Cyberspace learning catalogue is under constant review and approval by various NATO bodies. Customers are therefore advised to check regularly for the most recent and up-to-date version published here.

In addition, as part of the annual cycle, in the first quarter of the year, the NCI Academy conducts a comprehensive course review for the following year, identifying courses to be retired and including new courses in the pipeline.

Student registration is done through your training coordinator once an appropriate agreement is in place. Further general information can be found in the 2023 Training Catalogue. If you require specific details such as your training coordinator, information regarding training administration or details on future courses, please contact nci.academy.business@ncia.nato.int.

We offer more than 200 courses at our training facilities in Oeiras, Portugal; Mons, Belgium; and The Hague, the Netherlands. This includes courses organized by the NCI Agency, but provided by commercial partners. Many courses are also available online.

Joining instructions for students:

NCI Academy is getting ready for the 2024 academic year with more trainings available for customers. To that end, your organization is requested to consider its 2024 training needs. Our "Invitation to Submit NCI Academy 2024 Training Bids" (known as the Bidding Letter) provides guidance on how to request training from the NCI Academy. Customers are reminded that training delivery by the NCI Academy is fully customer funded, as per terms and conditions agreed to by customers in the Service Support Training Package (SST).

For further clarification, please contact the NCI Academy Business Team on nci.academy.business@ncia.nato.int.

What is changing

As the Academy moves towards digitizing the business processes we will enable all our customers to submit their bidding online through the 'Bidding and Demand' feature of the 'TMS - Finance' module. This feature will help training coordinators to quickly submit and track the services they need.

Your action

Thus, we will be expecting training coordinators to submit the bidding through the Training Management System (TMS) before 1 June 2023.

In addition to submitting your online bidding we will also need you to send us the signed CRFs (Customer Request Forms) at nci.academy.business@ncia.nato.int and CC: demand.management@ncia.nato.int.

Support

For those customers who do not have a TMS account please e-mail us at nci.academy.business@ncia.nato.int. We will then be able to create an account for you in TMS.

Please check instructions on how to submit your demand by accessing the Help section of TMS - https://academytms.ncia.nato.int/help and playing the Bidding and Demand video.

You will be able to make changes to your demand up to the 1 June 2023 deadline. After this date we will 'freeze' the bidding to start processing it. The Academy will offer more insight on the new process in the Training Coordinator Workshop event taking place in March 2023 but also through training sessions taking place in April and May 2023 - dates to be announced.

To support the collection of training needs in your organization, we offer a 'Bidding Spreadsheet' that will contain the list of 2024 courses offered by the Academy. However, we have removed the pricing element from the spreadsheet as pricing and ROM (Rough Order of Magnitude) implicitly will be tracked in TMS, along with your online submission.

Management

All generic questions and enquiries about the NCI Academy can be addressed to:

E-mail: nci.academy.admin@ncia.nato.int

Business

All questions and requests related to business matters such as bidding, Costumer Request Forms (CRFs), Service Support Training (SST) staffing, interpretation of business rules, reporting, invoicing, costumer contact details or the Academy training catalogue can be addressed to:

E-mail: nci.academy.business@ncia.nato.int

Training delivery

All questions and requests related to training delivery matters such as quality, scheduling, seat allocations, turn-backs, student confirmations, prerequisites, students arrangements, course quality and joining instructions can be addressed to:

E-mail: nci.academy.delivery@ncia.nato.int

Our addresses

NCI Agency Oeiras

Reduto de Gomes Freire

Estrada da Medrosa

Oeiras 2780-070

Portugal

NCI Agency The Hague

Oude Waalsdorperweg 61

2597AK The Hague

The Netherlands

NCI Agency Mons

Rue Grande – N6

7010 SHAPE Mons

Belgium