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Oct 19 2020

Meet Jan Mooren, Section Head Transmission Systems, CIS Sustainment Support Centre


Jan Mooren has proven himself as a committed engineer throughout his career of 33 years as a NATO civilian.


And for the past three years, Mooren has selflessly taken on the role of subject matter expert for the development, testing and implementation of the Enterprise Business Application (EBA) Maintenance and Repair module at the NATO Communications and Information (NCI) Agency.

EBA is the Agency's centralised transactional system for managing elements such as Human Resources, Finance, Procurement and Projects.

Mooren always kept his focus and determination to ensure the integration of essential maintenance activities for the EBA. In fact, Mooren has been the architect and the driving force for moulding off-the-shelf functionality with business needs.

Mooren also supported the repair and maintenance processes of the Communications and Information Systems (CIS) Sustainment Support Centre (CSSC) in Brunssum, Netherlands.

In July 2020, the NATO Secretary General awarded NATO Meritorious Service Medal to eight outstanding members of the Agency staff.

We asked Mooren, a recipient of the respected award, a few questions.

Meet Jan Mooren, Section Head Transmission Systems, CIS Sustainment Support Centre

How has your work helped to improve the EBA?

The EBA Maintenance and Repair application needed to be, as any other ''out of the box'' application, adapted to the NCI Agency's way of working.

My contribution was to develop the necessary workflows, which clearly indicated the different maintenance processes. This was done in an excellent cooperation with the CSSC teams (Resource Management, Asset Management and Engineering and Maintenance), the support of the Service Support and Business Application Service Line and the contractor. Additional administrative tasks on any engineering and maintenance team should be kept to a minimum, because they should be focused on their core technical tasks. However, data is important for business intelligence statistics and needs to be entered – but preferably in a simple way to minimize the administrative burden.

How do you coordinate work that involves many complications in terms of troubleshooting, as well as different departments and contractors?

Good communication between everyone is necessary for any process. It ensures that the technicians on the work floor are not overloaded with additional administrative tasks. Each partner in a process has their priorities. A technician who's doing a lot of administrative work is not focused on his primary tasks of performing maintenance. This is why the EBA should be there to support them to make this administration easier.

What is the biggest challenge that you have faced in your work on the EBA and how did you overcome it?

It still is an ongoing challenge - ensuring that the application is serving the engineering and maintenance teams and not the other way around. An additional challenge is to motivate the main users, the technicians and their line managers. They must see that this is a supporting and not a hindering tool. Therefore, they are essential in developing efficient processes.