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What services/products does NCIA provide?

NCIA acts as NATO's principal Consultation, Command and Control (C3) capability deliverer and Communications and Information System (CIS) provider for the full range of NATO's entitled requirements holders and customers. NCIA's portfolio covers an extensive range of services, products, consulting services, and software solutions.

Services

The services offered by NCIA are located in the Customer Services Catalogue covering the following portfolio groupings: Workplace, Application, Subject Matter Expertise, Logistics, Infrastructure, Platform, NATO Digital Workplace, Security, and Training (See p. 52-53 in the Catalogue for more information).

Additionally, the service delivery lifecycle comprises the three stages of an IT service from a business point of view: Service Initiation, In-Service Support and Lifecycle Refresh. Each stage also has its corresponding separate Service Rate:

  1. The Service Initiation Rate – One-Time cost to set the service operational.
  2. The In-Service Support Rate – Operations and Maintenance to carry on providing the Service.
  3. The Service Lifecycle Refresh Rate – Replacement and Update of the existing Services. (See p. 54 of the Catalogue for more information).

Products and Software

Most frequently, products are delivered in the form of unmanaged devices (such as laptops, desktop computers, phones, mobile phones, etc.) or software applications (such as functional and specialized applications). These products will be sent by NCIA fully assembled and unsupported in terms of installation, configuration, usage, maintenance and operation.

A Value Added Service consists in the delivery of specific NCIA expert skills and knowledge. It enhances and complements specific products, and occasionally services as well. The following Value Added Service can be provided: Installation & Configuration, Release Management, In-Service Support, Mentoring, Training, Project Support and Auditing. (See p. 55 of the Catalogue for more information).

For any further questions or doubts regarding "Products and Services", please contact: [email protected]. A NCIA representative will answer as soon as possible.