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SPraaS

What is SPraaS?

Standard Product as a Service (SPraaS):  A delivery model whereby a product is provided to the customer bundled with associated operational, maintenance, and support services. This ensures that products are not treated as standalone assets but as integrated service packages aligned with customer needs. In the NATO context, SPraaS refers to a predefined, catalogue-driven service delivery model in which bundled combinations of physical assets, ICT capabilities, and support services are delivered as operationally ready packages aligned with NATO standards and governance.

How does SPraaS work?

The SPraaS process has been designed to provide a simple, transparent, and efficient customer experience from product selection through delivery and continuous improvement.

 STEP 01

Explore Available Products and Services

 STEP 2

Select Product(s) and Available Options

 STEP 3

Submit a Customer Request

 STEP 4

Receive a Price Proposal

 STEP 5

Confirm Your Order

 STEP 6

Receive Your Products and Share Your Feedback

Why use SPraaS?

 Customer-Centric

Focused on providing a simple, intuitive, and seamless customer experience.

 Standardized

Delivering approved Standard Products through consistent processes, configurations, and delivery arrangements.

 Service-Based

Providing products through a structured service model with clearly defined responsibilities and support arrangements.

 Transparent

Providing clear product information, request procedures, pricing, and delivery arrangements.

 Efficient

Reducing administrative effort, simplifying request handling, and enabling faster delivery of Standard Products.

        NEED ASSISTANCE?

📧 Contact SPraaS Team