Personal Workspace – Managed Device Service

Service ID: NDW003

The Personal Workspace - Managed Device Service provides users with various personal computing devices, accessories and peripherals that allows them to utilize the NDW001/NDW002 NATO Digital Workplace Services or other Application Services which require a physical device in order to secure a connection to NATO networks (in a specific security domain).

The Personal Workspace - Managed Device Service includes commodity devices such as workstations, laptops, thin clients, smartphone/tablets, respective peripherals and accessories required to create an effective digital workplace. The service includes the minimum required operating system or specific firmware necessary to achieve the stated service quality. Additionally, the service includes mandatory security tools, accessories, licenses and subscriptions required to maintain the service quality of the device.

The service offers a managed device enabling users to perform their duties in an effective and consistent way. It is closely linked to the NDW001/NDW002 NATO Digital Workplace Services, which provides the comprehensive Digital Workplace experience at both Low Side (NU level) and High Side (NS level), ensuring operational efficiency and effectiveness throughout the NATO Enterprise.

Note: For devices used on the high-side (NS/MS), TEMPEST testing of each devices is mandatory. The cost for TEMPEST testing is a one-time only cost which will be included in the Service Initiation cost.

The Personal Workspace - Managed Device Service provides active obsolescence management, i.e. the replacement of the devices at the end of their lifecycle is included in the service rate. Replacement procedure will be initiated by NCIA.

Prerequisite Services: INF001 LAN Service (not applicable to standalone devices) - Network connectivity at the work position.

Underlying Services: OTH001, SME005

Service ID: NDW001 - NATO Digital Workplace Service (Low Side)

NDW001 NATO Digital Workplace Service (Low Side) provides comprehensive and mutually complementary set of features and functionalities as one cohesive intelligence to the NATO Enterprise. Unified set of features and functionalities will enable Staff to easily connect, communicate and collaborate within and across Entities on NU (NPCL) network.

User accounts are required to access Agency network and digital workplace services. Same NDW001 user can use multiple eligible NDW003 devices.

These services can be requested together with Managed Devices using the same Customer Request Form (CRF). If you require only user accounts, please specify the number of accounts needed without selecting any Managed Devices.

1. A Static Desktop (Workstation) Device

Product ID: NDW003-A

This device is a workstation that needs to be connected to a wired network. It features a keyboard and mouse. In exceptional cases, a Static Desktop Device may be provided as a standalone device. Monitors are not included in the service type and needs to be selected in the quantities required through the NDW003-F service. A total of three monitors can be connected by default.

Note: Static Desktop Devices are no longer used at Low Side (NU level) unless required to support specific customer requirements or for security reasons. For standard Low Side usage, please see NDW003-C Portable (Laptop) Device service type.

Tempest Level C, B, and A
Fixed Hard Drive, Removable Hard Drive, GIS

Life exp: 5 yrs

Life exp: 6 yrs

2. Thin Client Device

Product ID: NDW003-B

This device is a computing device that runs from resources stored on a central server instead of a local hard drive, commonly referenced to as a Virtual Desktop Infrastructure (VDI) device. Thin clients work by connecting remotely to a server-based computing environment where most applications, sensitive data and memory are stored with the need to be connected to a wired network. It features a keyboard and mouse. Monitors are not included in the service type and needs to be selected in the quantities required through the NDW003-F service.

Tempest Level C, B, and A

3. Portable (Laptop) Device

Product ID: NDW003-C

This device can either operate as stand-alone device, be connected to a wired network or connected to a wireless network. It comes with an external power adaptor, keyboard, mouse, docking station, headset, bag by default. All other accessories are be ordered separately.

Note: The NDW003-C Portable (Laptop) Device, can be connected to NCI Agency supported CIS through various connectivity:

Static connection, i.e. cabled connection to an existing low-side or high-side network (high-side requires Wifi and cellular connectivity disabled)
Remotely through either WiFi or cellular connectivity (low-side only).

Note: Tablets running Microsoft Windows Operating system will be considered under NDW003-C service type.

Tempest Level C, B, and A
Standard, Mobile Data, Enhanced, and High Performance Models

Life exp: 3 yrs

4. Smartphone (iOS device only)

Product ID: NDW003-E

Entry Model
Standard Model
Large-Screen Model

This service flavour accounts for an Apple iPhone/iPad device including its associated management configuration ensuring the device is in compliance with applicable cyber security configuration (Mobile Device Management (MDM) configuration). It comes by default with an external power adaptor, protective cover and screen protector. Tablets will have a protective cover with embedded keyboard by default. Additional accessories like authorized Bluetooth headset (Apple AirPods) and Apple Pencil can be ordered at extra cost and are not covered by lifecycle management.

4. Tablet (iOS device only)

Product ID: NDW003-E

11 and 13 inch

Included Services

iOS devices are provided together with the mandatory digital workplace and communication services required for operational use, including:

👤 User Account
💻 Soft Client
🤝 Workstream Collaboration Service
🔒 SecuSUITE
📶 Cellular Subscription (6 Profile Plans available for selection)

The iOS device and all associated services will be included as separate Service Rate items in the Price Proposal (PP). Customers may select the subscription plan that best meets their operational requirements.

For additional information, please refer to the relevant Service Descriptions in the Agency Service Catalogue.

5. Monitors

Product ID: NDW003-F

This service type covers all types of monitors (display systems) that are connected to other NDW003 service types.

24, 27, 32, and 34 (Curve) inch
Tempest Level C, B, A, and COTS

Life exp: 5 yrs

6. KVM Switch

Product ID: NDW003-G

This service provides a KVM switch used to connect securely personal computing devices from various classifications to the same monitor, keyboard and mouse. The service covers the variety of KVM switches with required number of inputs/outputs. The default model supports two monitor outputs and two device inputs.

2-port and 4-port dual head
Tempest Level C, B, and A

SPRAAS TERMS AND CONDITIONS

Formal acknowledgement is required as part of the Customer Request process.

NEED ASSISTANCE?

The SPraaS Team is available to support you with product selection, available options, customer requests, and general enquiries regarding Standard Products.

👉 VIEW TERMS & CONDITIONS

📧 Contact SPraaS Team