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How can I find out about the progress of my request?

Throughout the process, the customer will receive four Customer Journey Emails from the Account Manager:

1. Stage 1: Customer Request Received – Upon receiving the CRF, the requestor and all other contact details entered in the CRF will be verified against the Customer Contact database. If the request is valid, the Request ID# and the assigned Account Manager will be provided to the customer.
2. Stage 2: Proposal Development – The request will be evaluated by NCIA and a certain priority will be assigned. At this stage an email communication will be sent informing the customer if their request is accepted or rejected.
3. Stage 3: Proposal Delivery – Following the NCIA's technical assessments and considering NCIA has available resources to handle the request, a Lead Business Area is designated to review the request in fine details and prepared to work on the preparation of the price proposal.
4. Stage 4: Proposal Acceptance/Rejection – When the customer acceptance is received and endorsed by NCIA, the project execution starts under the responsibility of the assigned Project Manager.

We advise our customers to coordinate and contact their Account Manager for programmatic matters in the initial stages of the procedure. For technical matters once the project is active, please liaise directly with the assigned Project Manager.

The customer will always have the option to opt out of receiving these email communications by informing the Account Manager.