The NATO Communications and Information (NCI) Agency's 2018-2023 Strategic Plan sees knowledge management as essential in the Agency's effort to lead NATO's digital endeavour.
In 2015, the Agency began its knowledge management change effort with the intention of changing staff behaviour online and offline toward increased communication and information sharing. And in the past year, the Agency has since seen extensive traction and advancement in terms of transparency, and increased internal communication and sharing behaviours across its sites and amongst its staff.
The Agency's knowledge management programme has focused on addressing the internal online environment and day-to-day management of data, information and content, while embracing the NATO Information Management Authority's principle of “Responsibility-to-Share."
Agency leadership recognizes staff – and their knowledge – as the Agency's most valuable asset. The Agency is a knowledge-centric organization, where access to data, information and expertise is made easy, and where the organizational culture promotes transparency, sharing and collaboration.
The NCI Agency is applying the American Productivity and Quality Center's best industry frameworks and practices, and is taking the Center's yearly knowledge management capability maturity assessment to assess whether its maturity in the area increases. The aim is to reach a Level 3 maturity by the end of 2019. This is the maturity level needed to allow consistent and tangible business benefits to be achieved from good knowledge management practices.
The NCI Agency Knowledge Management Strategy and supporting detailed Knowledge Management Plan have been instrumental to the successful execution of this programme. You can access the Agency's Knowledge Management Strategy for 2019-2021, “Knowledge is Power when Shared," below.