The NATO Communications and Information Agency's (NCI Agency) Headquarters is in Brussels, Belgium, where the General Manager is based.
The NCI Agency has over 30 locations in Europe, North America and South-East Asia in support of our customers and NATO operations.
The Agency's central elements are split between Brussels, Mons and The Hague and structured along a life cycle approach to C4ISR delivery/Service Lines. Service lines are multidisciplinary teams, processes, technology and governance put together under an accountable executive to deliver a bundle of related services on a life cycle managed basis including development of the entries in the Agency Service Catalogue. They are supported by a number of Enabling Services. Demand Management provides the entry point to the Agency for customers.
For information on the Agency's leadership, see our Management page.
The Agency is the executive arm of the NATO Communication and Information Organization (NCIO), which aims to achieve maximum effectiveness in delivering C3 capabilities to stakeholders, while ensuring their coherence and interoperability, and ensuring the provision of secure CIS services at minimum cost to Allies – individually and collectively.
NCIO is managed by an Agency Supervisory Board (ASB) composed of representative from each NATO Nation. The ASB oversees the work of the NCIO. After consulting with the NATO Secretary General, NCIO’s ASB appoints the General Manager of the Agency. All NATO nations are members of the NCIO.
The ASB, which reports to the North Atlantic Council (NAC), issues directives and makes general policy decisions to enable NCIO to carry out its work. Its decisions on fundamental issues such as policy, finance, organization and establishment require unanimous agreement by all member countries.