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Support

Please log a ticket with the Neo Service Desk in case you have trouble reaching the Neo Login page out of the weekly maintenance period.


Frequently Asked Questions 

Are there working instructions / guidance manuals for the suppliers to refer to, including a video tutorial?

Yes, instructions are already published on the Neo Landing Page. In addition, a training video for simple sourcing like AAS is being developed and will be made available also on the landing page together with the rest of the training materials as soon as available

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I cannot log into NEO. Error message reads "401 Authorization Required". How do I move on?

This can be caused by web caching issues. Options to try and resolve this: 1. Do not bookmark the URL after the login - if you want to bookmark NEO you should only bookmark https://neo.ncia.nato.int/ OR https://neo.ncia.nato.int/Neo/index.html 2. Please make sure you clear cache on your browser How to clear your cache The fastest way to reach to the "cache clearing" or "browsing data" section in your browser is via Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac). Follow the instructions for your browser on how to clear the cached files 3. Open the NEO pages using browser private windows - we have found this generally avoids most of these issues

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I have received a notification that my Neo account will expire, however I cannot log into Neo Gateway.

First, make sure you use the correct username for the Neo Gateway. If you forgot your password, please contact your Account Manager for password reset. If you are the Account Manager, please create a ticket in Neo Service Desk to request a password reset.

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I am the Account Manager and I cannot log into Neo iSupplier Portal.

Please log a ticket with the Neo Service Desk and our team will reset your password.

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I am a regular Neo User (not Account Manager), and cannot log into Neo iSupplier Portal.

Please contact your Account Manager and request them to reset your password using NCIA NEO User Administration responsibility.

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I am not able to access / download some of the manuals published on the Neo Landing Page.

This can be caused by web caching issues. Options to try and resolve this: 1. Do not bookmark the URL after the login - if you want to bookmark NEO you should only bookmark https://neo.ncia.nato.int/ OR https://neo.ncia.nato.int/Neo/index.html. 2) Please make sure you clear cache on your browser. The fastest way to reach to the "cache clearing" or "browsing data" section in your browser is via Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac). Follow the instructions for your browser on how to clear the cached files. 3) Open the NEO pages using browser private windows - we have found this generally avoids most of these issues

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