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01 20 2015

Agency Signs Service Level Agreement

On 7 January 2015, the Headquarters of Naval Striking and Support Forces NATO (SFN) reaffirmed the agreement with NATO Communications and Information Agency (NCI Agency), in the presence of NCI Agency, CSU Lisbon, LCDR Nelson Dos Santos Martins, Portuguese Navy, the Deputy Commander of STRIKFORNATO, RADM Tim Lowe, Royal Navy, signed the Service Level Agreement (SLA).

Naval Striking and Support Forces NATO (SFN) recently released an internal communication article highlighting the signing of the SLA. This is a clear statement of the importance SFN gives to the services it receives from the Agency. The SLA signature was the culminating effort led by Demand Management (DM) that required a high-level of coordination within the Agency. For the customer facing unit, this is now the beginning of greater responsibilities, while striving to provide a service level that meets the customer's expectations.

SLA will ensure continuity of Information Technology Services in support of the SFN mission.