Phased implementation

The new Agency is being built up in three phases:

• Consolidation, which last until end of 2012 - the establishment of a new streamlined and reduced executive management structure, as well as the phased merger of support services (e.g. human Resources, finance, general services) from across the constituent entities. Other elements joined 'as is, where is'.  This resulted in 5% savings of the operating costs of the new Agency (e.g. we now have one General Manager replacing three);
  
• Rationalisation in 2013 - the rationalisation phase is the core of the change. This is where the 'engine rooms' of the current agencies is merged into a single, effective IT
  organisation, built using best industry practice. At the end of this phase we will be able to start delivering shared IT services to all NATO entities and start full customer funding;
  
• Optimization in 2014 - the last phase is the optimisation phase, which allow for 20% savings.
  A key priority for the transition process is continuity of service, especially support to NATO operations.

• Service Strategy led by Mr Chuck Shawcross
• Service Supply led by Mr Guy Feat
• Service Delivery led by BGEN Luigi Tomaiuolo
• AirC2 Programme led by Mr Enzo Montalti
• Ballistic Missile Defence Programme led by MGEN (rtd) Alessandro Pera

Until customers are notified of changes, the current points of contact remain the same.

The Agency’s Headquarters are in Brussels, Belgium, where the General Manager is based.